About Web Bill Pay and Fee Schedule

Fee Structure
The fee structure for Web Bill Pay is based on your Credit Union relationship.

If your total savings and loans balances* are:	Your monthly charge is:
$10,000 or greater	FREE
$5,000 or greater, but less than $10,000	$4.95 per month
Less than $5,000	$6.95 per month
*Based on month-end balances

Important Points to Remember

• To ensure that your payments arrive on time, please schedule the account withdrawal dates at least five (5) business days before your actual payment due dates.
• Ensure that sufficient funds will be available in your Payment Account on the evening prior to your payment withdrawal dates.
• Safeguard against returns due to insufficient funds by applying for overdraft protection. It will only be used when needed.
• It's important to keep your personal information up to date so that we can contact you if necessary. You can review your personal information on the My Profile page. Go to the My Profile - Personal Information page and click Change in the section that contains the information you want to change.

1. Tax Payments
2. Court Ordered Payments
3. International Payments

Returns/Overdrafts
When payments are rejected, your Payment Account will be charged the standard fees in accordance with the Credit Union's established and published Fee Schedule. Payments may be rejected for any reason such as, uncollected or insufficient funds, restricted and/or overdrawn accounts. An additional fee may also be charged by the merchant or payee. Rejected payments may be resubmitted by the merchant within 1 to 2 business days.

Errors and Questions
In case of errors and questions about your electronic transfers or payments, you should:

1. Telephone the Credit Union toll free at: 1-800-431-2754
2. Write to: 
                 USAlliance Federal Credit Union
                 Electronic Services Department
                 600 Midland Avenue
                 Rye, NY 10580-3902

• Scheduled payments, including repeating payments, are not paid.
• Processing payments are paid.
• You no longer have access to your payment activity record. You can no longer send payment inquiries. You should wait until all of your scheduled payments and unclaimed e-mail payment invitations with money are processed before you cancel your service. If you let your scheduled payments process, then you won't have any outstanding payments that you can't view or inquire about after you cancel your service.
• Your payees are notified to stop sending e-bills. However, it can sometimes take a few days for the payee to process the request. Therefore, until you begin receiving paper bills again you should contact the payee directly about your payment amount and payment due date. Because you can't send your payment using USAlliance FCU Web Bill Pay after you cancel your service, you should make your payment to the payee by some other means, such as a check.
• You will no longer receive e-mail payments. Any e-mail payment that another person sends to you will not be deposited into your payment account and will instead be returned to the person sending the payment.
• For any e-mail payment invitations with money that currently have a status of Unclaimed, the recipient will not be able to receive the money you sent with the invitation.
• You should print a copy of the Payment Activity - Bill Payments page and the Payment Activity - E-mail Payments page to keep for your records before you cancel your service.
• If you decide to use USAlliance FCU Web Bill Pay again, you will have to re-enroll and set up your payee list and nickname list again.

Thank you for making USAlliance Federal Credit Union
your Financial Institution of choice.
We welcome your comments and suggestions.

back to the top