You may have read about or know someone who has been the target of an Internet “phishing” or “spoofing” scam. While the USAlliance website offers the best security available, we are taking it to the next level to provide maximum confidentiality for your personal financial information.

Our new “dual authentication” methodology, as the name implies will serve two important purposes – help the Credit Union verify that account access is being granted to the actual owner of the account and secondly, provide verification to you – the member- that you have reached the USAlliance website and not that of a hacker’s.
Our new methodology requires that you register as an eBranch user, to gain access to your accounts. During the registration process, you will:

• create a user ID
• create a unique password 
• select security questions and provide appropriate responses for use by the Credit Union, should we need to authenticate your identity
• design a personalized “symbol” which when presented assures you that you have reached the Credit Union’s website

Registration is simple – just follow the step by step instructions detailed below. Instructions are also repeated throughout the process.

STEP 1: Create a User ID - Your User ID must be 5 to 50 characters in length. It can contain any combination of letters, numbers and symbols (with noted exceptions). It must contain at least one letter. Symbols not permitted are as follows : ,  :  "  *  <  >  (  ).

STEP 2: Select Your Security Questions - Select 3 unique questions from those listed and provide the appropriate responses. Please exercise care when keying your responses as an exact match will be required if and when your security questions are presented to you.

STEP 3: Design a Personalized “Symbol” - Your “symbol” will be presented to you before you log on to your account as a means for you to “authenticate” the Credit Union’s website. You will be asked to select a shape, color and word (3 to 5 letters in length) which when combined will constitute your “symbol”. For example, by selecting a triangle, the color blue and the word “dog”, your symbol will be a the word “dog” inside a blue triangle.

STEP 4: Register Your Computer - You will have the option of registering the computer you are using to access eBranch. Although this step is not required, registering your computer will significantly reduce the time needed to access eBranch as the need to present your security questions will be eliminated. If you use multiple computers to access eBranch (i.e. home, office and laptop computers), you must register each individually while in use.

Create/Change Password - Create a password using 7 to 15 characters. There must be at least one upper case letter, one lower case letter and one number in your password. Symbols or spaces are not permitted.