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To Our Valued Members

Our team has been monitoring the current situation surrounding the Coronavirus (COVID-19) outbreak. We will continue to adjust and improve our plans based on guidance from the Centers for Disease Control and Prevention, and our local and state health departments.

What we are doing:

checkmarkComplying with guidance from the Centers for Disease Control and Prevention, and our local and state health departments.
checkmarkPreparing our staff to ensure our entire organization is equipped to comply with direction from our executive team.
checkmarkCleaning our branches and facilities, along with providing hand sanitizer to combat the spread of germs.
checkmarkDownload this PDF with the measures we are taking in regards to the outbreak.

Branch Status

Stay up to date with USALLIANCE branch hours and closures.

Branch Location


Additional Information

West Haven, VA HospitalCurrently ClosedATM Currently Unavailable
West Haven, Atwood PlaceCurrently Closed24/7 ATM
Currently taking appointments
Schedule an Appointment
Cambridge, Massachusetts Ave.Currently ClosedATM Currently Unavailable
Malden, Eastern Ave.Currently Closed24/7 ATM
Medford, Station LandingCurrently Closed24/7 ATM
Currently taking appointments
Schedule an Appointment
New Jersey
Wayne, Corporate DriveCurrently Closed24/7 ATM
New York
Bronx, East 179th StreetCurrently ClosedATM Currently Unavailable
Currently taking appointments
Schedule an Appointment
Hopewell Junction, Route 52Currently Closed24/7 ATM
Liberty, Sullivan Ave.Currently Closed24/7 ATM
Currently taking appointments
Schedule an Appointment
Napanoch, WalmartCurrently Closed24/7 ATM
New York City, AMEXCurrently ClosedRestricted Access
ATM Currently Unavailable
New York City, West 31st StreetCurrently ClosedATM Currently Unavailable
Port Chester, Boston Post RoadCurrently Closed24/7 ATM
Currently taking appointments
Schedule an Appointment
Purchase, PEPSICOCurrently ClosedRestricted Access
ATM Currently Unavailable

Beware of scams!

Please continue to stay vigilant against potential scams.

  • Exercise caution when purchasing items on the internet; only buy from trusted retailers, and make sure the websites begin with "https:" (the "s" at the end being the important part) when inputting any card information.
  • Be wary of any emails or phone solicitations of claims of 'immediate cures,' 'vaccines,' or any 'get rich quick' schemes that may be linked to a virus. Phishing campaigns can prey on a would-be victim's fear and anxiety.
  • As always, do not click on any links or email attachments; these can install malware on your device.

Limited in-branch appointments

To best accommodate our members, we will be offering limited in-branch appointments (at the locations listed below) for transactions that cannot be completed electronically through one of our alternative delivery channels (Online and Mobile Banking, ATMs, or Call Center). We will be limiting the number of members in our branch at one time and ensure that we have time between appointments to clean workspaces properly. We believe these appointments are a quick, easy, and safe way to conduct business and reduce risk to you and our employees. Branches that offer in-branch assistance will incorporate controlled access protocols for lobbies to continue to serve members safely and securely.

  • Atwood Place, West Haven, CT
  • Station Landing, Medford, MA
  • East 179th Street, Bronx, NY
  • Sullivan Ave., Liberty, NY
  • Boston Post Road, Port Chester, NY

Make an Appointment

Member Services

Call Center Hours

Monday - Friday 7:30 a.m. to 8:00 p.m. ET
Saturday 9:00 a.m. to 3:00 p.m. ET

Contact Information

+1 (800) 431-2754

Local New York Metro Area:
+1 (914) 921-0500

Local Massachusetts Area:
+1 (781) 937-7801

Email Member Services


What you can do

Download the USALLIANCE Mobile App

You can do all your banking remotely through our app.

  • Mobile check deposit
  • Transfer funds
  • Pay bills

Enroll in Online Banking

Bank from home using your computer or tablet.

  • Secure sign in
  • View and manage all your accounts
  • Apply for additional products
Enroll in Online Banking

View Additional eServices

Banking Remotely

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Online Banking

Enroll Now

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Member Services

Email Member Services

Stay Informed

Regularly check the following public health agencies for updated information. Click the image to visit agency website.

cdc logo
WHO logo
DHHS logo