Careers

Outstanding member service starts with outstanding people

There’s another way to join USAlliance – come work for us. If you are committed to the concept of “above and beyond” and enjoy interacting with people either in person or on the telephone, then we want to talk to you.

Our people are our most valuable asset. We recognize their value – the hard work and dedication they give – and reward it through a highly competitive salary structure and benefits program which includes:

  • Medical, dental and vision insurance
  • 401k  Retirement Savings Plan with a match up to 6% by the Credit Union
  • Flexible Spending  Accounts
  • Life insurance paid by the Credit Union
  • Generous paid time off
  • Gym membership reimbursement program.

 

Current Openings

  

EFT/Checking Representative

Location: Rye, NY

Administers and performs services in relation to ACH, Checking, Card Services and ATM processing. Knowledge of regulations, compliance and policies is a requirement. The incumbent will have substantial contact with vendors, members and employees.

Duties and Responsibilities

  • Performs daily assigned transaction settlement and exception processing for Share Drafts, Visa and ACH receiving and origination.
  • Responsible for fraud and dispute processing including monitoring, reporting, member contact and research.
  • Monitors and updates fraud reconciliations.
  • Performs daily review and adjustments of General Ledger and Internal Account settlement.
  • Review the daily reject and suspicious activity reports.
  • Monitors various reports and logs to track transactions and support functions. Archives reports to maintain department compliance and tracking including but not limited to policies, procedures and audit files.
  • Cross-trained to provide back-up support for functions in the Checking/EFT/Card Service Department as needed including but not limited to the processing of monetary transactions and member data changes received from both internal and external sources using current processing system.

Essential Skills, Knowledge and Requirements

  • Ability to take initiative and make independent judgments, manage time, establish priorities and observe critical processing time frames.
  • Strong analytical, interpersonal, customer service and communication skills.
  • Must be able to manage priorities, have good attention to detail and good follow-up skills.
  • Knowledge of Microsoft Word and Excel preferred.

Indirect Lending Sales & Funding Representative

Location: Woburn, MA

This position will be responsible for the timely and accurate review, evaluation and processing of loan packages and supporting information received, funding, completing new loan on-boarding and successfully presenting and closing all cross-sell opportunities with members.

Duties and Responsibilities

  • Receive, review and verify validity of all incoming, supporting loan documentation
  • Communicate with internal and external parties to ensure all appropriate information and documentation has been requested and received from borrowers.
  • Timely scan, upload and/or file documents to applicable loan files.
  • Timely generate and submit loan closing packages to merchants/dealers. Answer and address any dealer/merchant questions and concerns.
  • Follow disclosed call-back schedule for any loans approved but not yet funded.
  • Receive, review and verify validity of finalized closing packages and supported documentation received.
  • Initiate and complete phone contact with borrower to review validity and details of transaction(s), payment information and to review cross-sell opportunities identified.
  • Open required new membership(s) and transaction account(s) services(s).
  • Timely fund new loans. Send welcome package and dealer funding letter upon funding completion.
  • Establish additional loan applications to document accepted cross-sell opportunities. Complete loan funding process with borrower(s).
  • Provide needed assistance to and mentor other Indirect Lending team members.
  • Maintain expert level of knowledge of all Credit Union products and services and be able to explain to external merchant/dealer contacts and borrowers as needed.
  • Timely provide constructive comments regarding merchant/dealer submission and processing actions to Manager.
  • Provide accurate and timely individual and team performance reports.

Essential Skills, Knowledge and Requirements

  • Adept at utilizing most current technology and software to process loan requests.
  • Strong commitment to providing excellent member service.
  • Ability to positively influence financial behaviors in members to improve credit and financial standing.
  • Present cross-sell opportunities and successfully close in a timely manner.
  • Previous sales or retail experience required.
  • Sales and processing experience within an indirect or external lending program is preferred.
  • Ability to work remotely and on varied shifts Monday through Sunday regularly or as needed


Indirect Lending Loan Underwriter

Location: Woburn, MA

This position will be responsible for the timely and accurate review, evaluation and processing of loan applications and supporting information. Provided needed assistance to others within Consumer Lending areas as available.

Duties and Responsibilities
  • Receive and review all incoming loan application requests and supporting documentation.
  • Build profitable, performing secured and unsecured loans.
  • Conduct credit analysis on each loan application using automated system parameters.
  • Ensure all appropriate information has been received from borrowers to best evaluate loan requests and ability to repay.
  • Document loan decisions to accurately communicate lending decisions to external merchants/dealers, borrowers and/or other department team members.
  • Document identified cross-sell opportunities and additional offers. Provide details to assist in team's future engagement of borrowers.
  • Timely communicate decisions to external merchants/dealers. Answer and address any questions or concerns.
  • Move applications between internal lending queues to maintain workflow.
  • Follow disclosed call-back schedule for any loans approved and not yet funded.
  • Provided needed assistance to and mentor other team members.
  • Maintain expert level knowledge of all Credit Union products and services.
Essential Skills, Knowledge and Requirements
  • Minimum of 3 years of experience with an indirect or external lending program preferred.
  • Adept at utilizing current technology to evaluate loan requests.
  • Possess critical thinking skills and apply learned lending principles according to the needs of each borrower and risk profile.
  • Display comfort in using underwriting guidelines.
  • Strong commitment to providing excellent member service.
  • Capable of quickly identifying errors and flaws in calculations.
  • Able to construct counter-offers with creative options.
  • Strong desire to make decisions with confidence to defend position taken.
  • Display a tolerance for risk.
  • Ability to work remotely and on varied shifts Monday through Sunday regularly as needed.

Collection Manager

Location: Woburn, MA

This position will be responsible for providing leadership and operational direction for the Collection (Asset Management) Department. The Collection Manager will review and recommend departmental policies, guidelines and procedures that support the strategic growth of the Credit Union.

Duties and Responsibilities

  • Oversee all activities related to the Credit Union's credit and collections.
  • Formulate, implement and maintain credit and collection policies.
  • Monitor collections and past due accounts.
  • Work with other management within the Credit Union to collect, control loss, streamline and facilitate collection of delinquent accounts.
  • Approve member loan workouts and legal remedies in the best interest of both the Credit Union and member.
  • Report on activities to ensure timely collection of member account receivables.
  • Provide training, direction and evaluation of credit and collection employees.
  • Set targets for staff performance and ensure accountability.
  • Maintain positive member relationships and motivate collection personnel.
  • Promote honest and open communication, trust, leadership and performance within the department.

Essential Skills, Knowledge and Requirements

  • Minimum of 5 years collections and/or management experience with a proven, successful background.
  • Bachelors degree in business, finance or accounting.
  • Must be a strong leader who is results oriented yet able to maintain positive relationships.
  • Excellent analytical, decision-making, negotiating, project management and communication skills.
  • Ability to train, motivate and monitor collection staff.

BSA Analyst

Location: Rye, NY

Duties and Responsibilities

  • Conduct analysis on transactional data to make determinations of irregular activities through understanding of industry norms, historical customer activity and regulatory definitions of suspicious activity.
  • Conduct investigations by utilizing the Credit Union's resources: i.e. system software, reports, databases and system applications to determine if suspect account activity meets the established criteria for investigation of suspicious activity.
  • Examine reports to determine if situations meet the established criteria for investigating suspected fraudulent or problem accounts.
  • Collect, analyze and disseminate information concerning the suspicious activities of groups, businesses and individuals.
  • Document all findings in a case management system, to include writing a detailed narrative supporting your findings.
  • Maintain a high degree of professional competence in the area of the Bank Secrecy Act.
  • Act as a technical resource for the various business lines and external members on all matters pertaining to BSA/AML.
  • Verify the the existence and adequacy of transactions profiles for each customer and request adjustments where needed.
  • Arrange annual training of staff on BSA related matters.
  • Monitor proper completion of SARS.
  • Ensure compliance with OFAC procedures.
  • Review wire transfer activity for unusual and suspicious activity.

Essential Skills, Knowledge and Requirements

  • Bachelors Degree or the equivalent in work experience with 2 years' experience in a compliance related position, or 4 years banking experience. 
  • Ability to prepare a Suspicious Activity Report and understanding of SAR filing requirements.
  • Understanding the requirements of Customer Due Diligence, Enhanced Due Diligence and Customer Identification Program to ensure compliance under the regulations.
  • Strong analytical abilities, problem prevention/solving skills, self-motivation and organizational skills.
  • Exceptional ability to multi-task and prioritize projects.
  • Excellent written and verbal communication and presentation skills.
  • Coordinate and work collaboratively with internal and external contacts on a daily basis.
  • High level of accuracy and attention to detail.
  • Must be familiar with banking laws and regulations with expert knowledge of bank operations.
  • Advanced knowledge in Bank Secrecy Act, US Patriot Act, etc.

 

Branch Business Development Representative

Location: Cambridge, MA

Duties and Responsibilities

  • Expand USAlliance field of membership through sales penetration
  • Acquire and assist Select Employer Groups (SEGs)
  • Maintain frequent communication with existing SEG contacts to strengthen relationships
  • Advance penetration efforts and facilitate access to employees for greater utilization of products and services
  • Develop and maintain business contact database for the branch
  • Conduct weekly on-site branch events to communicate with SEG contacts such as group receptions. luncheons and specialized newsletters.
  • Develop community relations that lead to greater access to consumers, improve our image and create positive exposure for USAlliance.
Essential Skills, Knowledge and Requirements
  • 2 years financial service industry or professional sales experience
  • Highly attentive to detail, strong customer service orientation and ability to communicate effectively
  • Able to manage multiple priorities.
  • Possess a positive attitude and high energy level
  • Strong presentation skills with the ability to speak before small and large groups of people.
  • Aptitude to comprehend numbers and calculations
  • Credit union or sales experience in a relationship-building environment is desired.

 

Branch Sales Representatives 

Locations: Westchester, NY (Rye, Greenburgh, Hartsdale and Tarrytown), NYC (Bi-lingual required), Eastern NY (Ellenville, Liberty, Wallkill and Woodbourne) and Massachusetts (Cambridge, Danvers, Malden and Medford) Branches


Duties and Responsibilities
  • Providing superior level of customer service in addition to promoting and cross-selling Credit Union products and services.
  • Executing member transactions such as deposits, withdrawals and completing daily settlements.

Essential Skills, Knowledge and Requirements
  • Prior cash-handling experience.
  • Sales-oriented personality and desire to succeed.
  • Excellent verbal and written communication skills.
  • Basic computer skills
  • Must have own transportation to travel to other area branches if needed.
  • Weekly schedule includes 1/2 day on Saturdays.
 

Call Center Representatives

Locations: Woburn, MA, Napanoch, NY and Rye, NY

Duties and Responsibilities
  • Provide assistance to members regarding Internet banking products and e-Services.
  • Answer member inquiries and resolve issues with respect and empathy in a timely manner.
  • Effectively explain and cross sell Credit Union products and services.

Essential Skills, Knowledge and Requirements
  • Successful candidate will possess a great positive attitude and the drive to succeed.
  • Must be self-motivated with strong verbal and written communication skills and the ability to work in a fast-paced call center environment.
  • Sales experience is a must.
  • Must be able to work rotating Saturdays from 9am - 1pm
  • Bilingual (Spanish/English) is preferred.
To Apply: Send resume via e-mail to careers@usalliance.org or Fax to: 914-881-3472

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