Lost or Stolen Cards
If your card is lost or stolen, has unauthorized charges, or appears to have been compromised in any way, please call:
Call Center Hours
| Monday - Friday: |
8:00 AM to 6:00 PM ET |
| Saturday: |
9:00 AM to 3:00 PM ET |
Email
If you prefer, reach out to us online via email at memberservices@usalliance.org! The same, excellent team of member service representatives that you get on the phone will respond to your email inquiry.
Do not include account numbers, social security numbers, personal identification numbers, PINs, passwords, or other confidential information in your e-mail messages.
US Mail
You can reach USALLIANCE via the post office here:
USALLIANCE Financial
411 Theodore Fremd Avenue, Suite 350
Rye, NY 10580-1426
Please note this is an operations center only, and not a branch location for transactional needs.
ATM & Branch Locations
Come see us in person! Our tellers and branch managers will happily assist you with your transactional needs or questions at your nearest USALLIANCE location.
Find an ATM/Branch near you
Where to Send Subpoenas
All subpoenas must be submitted to the following address and contact point:
Subpoenas that are improperly addressed or incomplete may be subject to processing delays or may not be processed. Please allow reasonable processing time as timelines can vary based on the scope and complexity of the request.
If no response is received within 45 days of delivery, contact subpoena@usalliance.org for assistance. Contacting other departments (e.g. Call Center, Deposit Account Services, etc.) or visiting our branches regarding the subpoena may cause further delay and confusion in processing.
Please note: Refer to the Fee Schedule for current fees for processing levies, subpoenas, and garnishments.
