At USALLIANCE, member service is one of our top priorities. We take pride in providing the same, great member service experience no matter how you get in touch with us - whether that’s over the phone, via email, through the post office, or in person at one of our convenient branch locations in Connecticut, Massachusetts, and New York.
We look forward to hearing from you and assisting you with any questions or banking needs that you have!
Call
Give USALLIANCE a call to speak to one of our friendly and knowledgeable member service representatives. We can help answer any questions you have, get you updates on your accounts, and give more detailed information on our offerings.
Main Member Service Center Number: +1 (800) 431-2754
Local New York Metro Area: +1 (914) 921-0500
Local Massachusetts Area: +1 (781) 937-7801
Lost or Stolen Cards
If your card is lost or stolen, has unauthorized charges, or appears to have been compromised in any way, please call:
- ATM/Debit Card - within the U.S: (800) 754-4128
- ATM/Debit Card - Collect from Overseas: (727) 227-9012
- Credit Card - within the U.S.: (877) 205-3192
- Credit Card – Collect from Overseas: (727) 570-4899
Call Center Hours
| Monday - Friday: | 8:00 AM to 6:00 PM ET |
| Saturday: | 9:00 AM to 3:00 PM ET |
Email
If you prefer, reach out to us online via email at memberservices@usalliance.org! The same, excellent team of member service representatives that you get on the phone will respond to your email inquiry.
Do not include account numbers, social security numbers, personal identification numbers, PINs, passwords, or other confidential information in your e-mail messages.
US Mail
You can reach USALLIANCE via the post office here:
USALLIANCE Financial
411 Theodore Fremd Avenue, Suite 350
Rye, NY 10580-1426
Please note this is an operations center only, and not a branch location for transactional needs.
ATM & Branch Locations
Come see us in person! Our tellers and branch managers will happily assist you with your transactional needs or questions at your nearest USALLIANCE location.
Where to Send Subpoenas
All subpoenas must be submitted to the following address and contact point:
By Mail or Courier:
Attn: Subpoena
USALLIANCE Federal Credit Union dba USALLIANCE Financial
411 Theodore Fremd Ave, Suite 350
Rye, New York 10580
By Email:
subpoena@usalliance.org
(Please confirm email delivery is acceptable under applicable laws.)
Subpoenas that are improperly addressed or incomplete may be subject to processing delays or may not be processed. Please allow reasonable processing time as timelines can vary based on the scope and complexity of the request.
If no response is received within 45 days of delivery, contact subpoena@usalliance.org for assistance. Contacting other departments (e.g. Call Center, Deposit Account Services, etc.) or visiting our branches regarding the subpoena may cause further delay and confusion in processing.
Please note: Refer to the Fee Schedule for current fees for processing levies, subpoenas, and garnishments.
