Strategic Hires to Enhance Digital Innovation, Lending Solutions, and Financial Support
RYE, NY (September 15, 2025) – Since his hire in 2023, President and CEO Harry Zhu has been charting a new course for USAlliance Federal Credit Union (dba USALLIANCE Financial). In a move that underscores Zhu’s commitment to accelerating growth and innovation, the credit union has announced significant organizational shifts today, including the announcement of three new recently appointed Vice Presidents to lead key areas of the credit union—digital, lending, and member financial support.
“I couldn't be more excited to welcome this exceptional group of leaders to our team. Their expertise, combined with a deep understanding of our mission to serve members, will be instrumental as we continue to innovate and grow,” said Harry Zhu, CEO of USALLIANCE Financial. “We are at a critical juncture of growth, and these key additions to our leadership team will be instrumental in shaping the future of our organization. Their expertise will enable us to deliver cutting-edge digital solutions, expand our mortgage offerings, and enhance our commitment to providing compassionate and effective support to our members, ultimately providing them with the tools they need to achieve their financial goals.”
Dan O’Brien has been appointed to the newly created role of Vice President of Digital and Innovation, where he’ll lead the charge on developing and implementing cutting-edge digital strategies. Having been with USALLIANCE since 2013, Dan has been instrumental in pushing the credit union to the technical forefront of the industry. His expertise in emerging technologies, Agile and DevOps methodologies, cloud computing, and API integration will be key to enhancing the member experience. He will prioritize optimizing the credit union’s digital banking platform and exploring new technologies that simplify financial management for USALLIANCE members. In this new position, Dan’s responsibilities will expand to coordinate the technological and business aspects of digital operations, continuing his legacy of creating innovative and effective solutions for both members and internal staff.
USALLIANCE welcomed Alex Clarke as Vice President of Real Estate Lending in August 2025, a strategic hire designed to benefit members directly. A seasoned professional, Clarke brings with him over two decades of experience in the residential mortgage industry with deep expertise in loan operations, risk management, secondary markets, and team development. In his new role, he will lead the growth of USALLIANCE’s mortgage division, focusing on streamlining the home-buying journey and ensuring members have access to competitive and flexible mortgage options. Known as a thoughtful and ethical leader, he has a proven track record of scaling operations platforms and will be instrumental in expanding the credit union’s lending capabilities. He joins USALLIANCE from Leader Bank, N.A, where he served as Senior Vice President of Residential Lending Operations.
Courtney Creighton joined USALLIANCE in mid-December 2024, stepping into her new role as Vice President of Financial Assistance and Loan Servicing. With a strong background in loan servicing, collections, and member relations, she will ensure that members facing financial hardship receive the support they need. Her professional background includes serving as AVP of Loan Resolution and Collections at St. Mary's Bank, where she was known for developing innovative methods to exceed quotas. Creighton's strategic approach of proactive communication and effective problem-solving, and her passion for member well-being, align perfectly with USALLIANCE’s mission and values. She also holds the position of President of the New England Adjustment Managers Association (NEAMA).
The addition of these three Vice Presidents is part of a broader strategic realignment at USALLIANCE Financial designed to streamline operations and capitalize on new market opportunities. By focusing on digital innovation, mortgage lending, and member assistance, the organization is poised to continue its trajectory of strong, sustainable growth.
